This is the internal ticket form for Pear. All client, tech, and data issues/requests will be fielded by customer success. All billing, invoicing, and legal requests will be fielded by Ops.
Put the brand name here (even if it's an agency client). So if Jun Group has a data request for Corona, put Corona as the vendor name.
This is the parent of "vendor name". For agency clients, put the agency name here. Or for large companies like GMI, put "General Mills" as the company name and the brand as the vendor name.
Use "RED HOT" with extreme caution. This is a drop everything call to action for customer success and tech.
High level overview of request/issue (example "need a data pull" "need signature on contract" "tech issue on store locator")